LaSalle Network is partnering with a leading managed IT services provider specializing in help desk, systems engineering, network engineering, and cloud services. We are seeking an experienced Level 2 Support Technician to join the service desk team and provide high-quality technical support to clients. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer service.
Responsibilities
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Respond to incidents in the Level 2 ticket queue and resolve client issues via phone, remote access, or in-person
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Provide advanced technical support for software, hardware, and mobile device problems
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Deploy OS image builds to PCs and perform post-image system configuration
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Troubleshoot and resolve issues with Microsoft Office, Windows, macOS, Android, iOS, Citrix, and VPN
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Administer Office 365 Exchange Online and Active Directory user account changes
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Document all client interactions and solutions in the ticket management system
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Support application features, functionality, and usage questions
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Collaborate with clients and team members to diagnose, resolve, and escalate issues when necessary
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Stay current with company policies, procedures, and technologies
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Contribute to process improvements and maintain detailed technical documentation
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Build strong working relationships with clients and internal teams
Requirements
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Educational degree, IT certification, or equivalent work experience
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2+ years of hands-on desktop support experience with a strong customer service focus
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Experience with image deployment methods such as SCCM, Intune, PXE Boot, or Autopilot
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Proficiency in Microsoft Office applications and Office 365 administration
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Knowledge of Microsoft Windows, macOS, Android, and iOS operating systems
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Familiarity with Citrix, VPN, and Active Directory administration
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Strong technical aptitude and PC/mobile device literacy
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Excellent written and verbal communication skills with a high attention to detail
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Ability to work both independently and collaboratively in a team environment
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Self-motivated with a strong desire to learn and improve processes
If you have the skills and experience to excel in this role, and you’re seeking a long-term opportunity with a stable and growing organization, we want to hear from you. Apply today to join an innovative IT services team.
Mike McGlauchlin
Sr. Project Manager – Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here