Customer Support Specialist

Customer Support Specialist Position Overview:

Join our client during the busy open enrollment season to provide expert support and guidance to employees or clients in selecting, understanding, and enrolling in their benefit plans. Serving as a dedicated first point of contact, you’ll ensure a seamless enrollment experience through empathy, accuracy, and timely resolution. The role will be onsite 5 days a week, Monday through Friday.

Customer Support Specialist Key Responsibilities:

• Handle high-volume inbound calls related to open enrollment, including eligibility questions, plan choices, costs, and timelines.

• Authentication and verification of callers to ensure secure access to benefit information and personal data.

• Educate callers on plan options—such as health, dental, vision, HSA/FSA contributions, premiums, network differences, and special enrollment circumstances.

• Walk customers through enrollment procedures, including form completion and documentation collection, ensuring accuracy and compliance with regulations (e.g. HIPAA).

• Navigate multiple systems or platforms (e.g. CRM, benefits portal, ticketing systems) to record interactions, input enrollment updates, and track issues until resolution.

• Escalate complex cases to supervisors or teammates while maintaining ownership and clear communication.

• Meet performance metrics such as call volume, handle time, first call resolution, accuracy, and customer satisfaction.

• Provide follow-up support via outbound calls when required (e.g. to collect missing documentation or clarify incomplete submissions).

• Stay up-to-date with benefit changes, plan modifications, and system enhancements during the enrollment season.

Customer Support Specialist Required Qualifications:

• High school diploma or GED.

• At least 2-3 years of call center customer service experience

• Excellent verbal communication and active listening skills, with empathy and patience under pressure.

• Strong typing/data entry skills (30+ WPM or equivalent comfort)

• Proven ability to multi?task, prioritize, and navigate between platforms while on calls.

Reliable, detail?oriented, and able to maintain confidentiality and regulatory compliance.

If you are interested in the Customer Support Specialist opening and are local to the Greensboro area, please apply today! 

Thanks, 

Sam Ball

 

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.? 

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker’s compensation, Paid Leave and Sick Leave are also provided.  

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