We are seeking a dedicated and customer-focused Call Center Representative to join our team. This onsite role requires strong communication skills, problem-solving capabilities, and a passion for assisting others. The ideal candidate will handle a high volume of inbound and/or outbound calls, providing exceptional service to customers while maintaining accurate records in our systems.
Call Center Representative Key Responsibilities:
- Handle inbound and/or outbound calls to assist customers with inquiries, complaints, or requests related to products or services.
- Provide accurate information and resolve customer issues in a timely and professional manner.
- Update and maintain customer information in various databases.
- Adhere to company policies, procedures, and quality assurance standards.
- Meet or exceed key performance indicators (KPIs) such as average handle time (AHT), quality assurance (QA) scores, and schedule adherence.
- Collaborate with team members and supervisors to ensure customer satisfaction and continuous improvement.
Call Center Representative Qualifications:
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving abilities.
- Ability to work onsite 5 days a week.
- Basic computer skills and familiarity with customer service software or CRM systems.
- Previous customer service or call center experience is a plus but not required.
- Bilingual is preffered
Work Environment:
- Onsite position, requiring daily attendance at the office.
- Fast-paced, team-oriented environment.
This role is ideal for individuals who thrive in a structured setting and are passionate about delivering outstanding customer service.
Heather Hartley
Team Lead
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
