LaSalle Network is partnering with a global leader in water treatment solutions to expand their desktop engineering team. This role is ideal for a skilled IT professional who thrives in a customer-facing, fast-paced environment and enjoys solving complex technical challenges while providing exceptional service.
Responsibilities
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Investigate and resolve hardware and software issues across desktops, laptops, and associated applications
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Provide technical assistance via phone, remote access, and on-site support
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Troubleshoot and resolve usability and connectivity issues, including remote access and Wi-Fi problems
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Test and validate new hardware/software for compatibility with existing systems
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Maintain and update work in a ticket-based tracking system
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Create and maintain desktop and laptop standards through testing and certification processes
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Install, move, or remove IT equipment as part of user relocations
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Escalate and coordinate issues with internal teams or external vendors as needed
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Deliver user training on system access, software, and hardware usage
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Develop internal documentation and end-user training materials
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Provide networking support for both office and warehouse environments
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Ensure compliance with corporate standards, departmental procedures, and audit requirements
Requirements
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Bachelor’s degree in Computer Science or related field, or equivalent professional experience
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3–5 years of experience in desktop engineering or corporate IT support
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Proficiency with:
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Active Directory
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Microsoft O365
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Windows 10
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Fortinet VPN
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IP Networking
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Antivirus/Malware solutions
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PC imaging software
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Ticketing systems
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Experience with mobile device management (MDM) platforms
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ITIL Foundations certification preferred
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Excellent communication, organization, and prioritization skills
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Strong customer service orientation and ability to work in a collaborative environment
If you have the technical expertise, a passion for problem-solving, and the ability to deliver top-tier service, we want to hear from you. Apply today to join a stable and globally recognized organization.
Mike McGlauchlin
Sr. Project Manager – Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
